Accessible Customer Service Plan

In order to access accessibility features, press TAB or engage the accessibility panel by selecting the accessibility icon at the bottom of every page.

Pizzaville firmly believes that ordering pizza should be be available and accessible to anyone, and are committed to providing a website and call center that is accessible to the widest possible audience, regardless of circumstance and ability.

Compliance status

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website's UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website's HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website's owner please use the following email info@pizzaville.ca

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website's functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here's how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

1. Screen-reader optimization: we run a background process that learns the website's components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 
   
   Additionally, the background process scans all of the website's images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
   
   These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
   
   
2. Keyboard navigation optimization: The background process also adjusts the website's HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.
   
   Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus to drift outside of it.
   
   Users can also use shortcuts such as "M" (menus), "H" (headings), "F" (forms), "B" (buttons), and "G" (graphics) to jump to specific elements.

How to Configure Pizza Toppings

To enter customization on a product page, please press the down arrow once to select the first configurable item, space to select, and arrows to navigate. In this fashion, every toppings selector left, whole, right, double, can be accessed with keyboard controls with no additional devices. Please ensure all other keyboard navigation is disabled.

If you want to: 

Move forward in a menu element	RIGHT/DOWN ARROW
Move backward in a menu element	LEFT/UP ARROW
Select in a menu element	SPACEBAR

NOTES:

Assistive devices

We will ensure that our staff and franchisees are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Pizzaville Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at main service counter area.

Training

Pizzaville Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

All Franchisees, Corporate store staff, reception staff, customer service representatives, sales associates.

This training will be provided to staff 3 Months after hiring.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Pizzaville Inc.’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Pizzaville Inc.’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Pizzaville Inc. provides goods and services to people with disabilities can, visit our customer feedback www.pizzaville.ca/page/contact, contact our customer service helpdesk at (416) 736-3636.

All feedback, including complaints, will be directed to the Chair of Health and Safety dept.

Customers can expect to hear back in 5 business days.

Notice of availability

Pizzaville Inc. will notify the public that our policies are available upon request by posting on our website, or posting a notice on our Health and Safety bulletin board.

Modifications to this or other policies

Any policy of Pizzaville Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.